How can we help?
Email ape.nexus.io@gmail.com. Include your in-game name and, for purchases, the Google Play order number.
I paid but did not get my item
Our server confirms every purchase with Google Play before adding it to your account. If that check is delayed, the game retries on its own: keep the game open and signed in for a few minutes, or restart it. Google refunds a purchase automatically if it is never confirmed. If the item still has not arrived after a day, email us with your Google Play order number (it starts with GPA.).
How do I restore my purchases or progress on a new phone?
Your progress and purchases are saved to your account, not to the phone. Install Pixel Realms and sign in with the same Google account; your save loads automatically.
How do I delete my account?
In the game, open Settings and choose Delete Account. You can also request deletion on the web.
How do I get a refund?
Purchases are made through Google Play, so Google handles refunds. Request one on Google Play's refund page.
How do I change my ad privacy choices?
Players in the EEA, UK and Switzerland can change ad consent in Settings > Privacy. Anyone can reset or delete their advertising ID in Android settings. See our Privacy Policy.
The game will not sign in
Check your internet connection, update Pixel Realms from Google Play and restart the game. Pixel Realms only runs on unmodified Android devices: rooted or modified devices cannot sign in.
I found a bug or have an idea
Email ape.nexus.io@gmail.com with your in-game name, your phone model and what happened. Screenshots help.